Terms and Conditions

The following terms and conditions of Kiwi First Aid Ltd, trading as Kiwi First Aid Ltd, are an important aspect of our offerings, including sale of equipment, provision of training services and event first aid services, and any other service, advice or product offered.

Purchase of any outlined services, products or advice from Kiwi First Aid reflects your acceptance of these terms and conditions.

Acceptance of Terms and Conditions

As a user of Kiwi First Aid Ltd to deliver products and services, you accept these terms and conditions. 


Should you choose not to accept these terms and conditions, you are not permitted to purchase products or services from kiwi First Aid Ltd or make use of the online services, information, products available.

These Terms and Conditions have the following expressions and meanings:

  • 'Service', 'Services' means any service, including  training courses, workplace screening/testing, and retail of products;

  • 'We' and 'Us' and 'Our' are a reference to Kiwi First Aid Ltd;

  • 'You' and 'Your' are a reference to users of Kiwi First Aid Ltd services

  • 'Website' means the Kiwi First Aid Ltd website, www.kiwifirstaid.co.nz;

  • 'Product' means any product, training service or medic service that is offered for registration, sale and/or purchase or courses or retail products on the Kiwi First Aid website;

  • 'Customer', ‘Customers’ includes any person buying or registering for a service on the Kiwi First Aid website;

Changes to Terms and Conditions

These terms and conditions may be changed from time to time.  All changes will be effective immediately upon posting changes on the website.  It is the responsibility of all Kiwi First Aid Ltd customers to be familiar with the latest terms and conditions.


Your on-going use of the Kiwi First Aid website represents your agreement to these terms and conditions.

Service Guarantees

Kiwi First Aid Ltd's provision of services is covered under the Consumer Guarantees Act.

Kiwi First Aid Ltd provides training services, product retail and professional services (Event Medic, Workplace Screening/Testing) with reasonable care and responsibility and with skill, fit for purpose.


Your rights for service provision and supply of service are covered under the legislation. More information can be provided by the Ministry of Consumer Affairs.

Your Information

As a user of the Kiwi First Aid Ltd website, you warrant that you have provided complete, accurate and current personal or business information.


Kiwi First Aid may phone or mail you to verify these details.  


Without limiting any other rights or remedies we may have, you agree not to permit any other person to use your details or customer information for the purchase of services or products through Kiwi First Aid Ltd. 

Course Schedule

The course schedule published on the website is subject to change without notice.  New courses are added and will show public course dates, at minimum, 1 month in advance.

Courses are updated as information comes to hand including the availability of spaces. While every effort is made to ensure that errors are omitted these may arise from time to time. 

If the information on the website is incorrect, registrants will be contacted and alternative options discussed.


All prices shown on the website are subject to change without notice.

All prices published on the Kiwi First Aid Ltd website are in New Zealand dollars and include 15% Goods and Services Tax (GST) where stipulated and courier fees are applicable to all course materials and product deliveries unless otherwise stated.

Costs are broken down on each course to reflect the following:

  • Course Cost:  The cost to deliver the course as per the specified terms on the course information pages.

  • Travel Cost: The additional cost of travel to deliver services or training, as agreed and as stated in all quotes.

  • Accommodation Cost: The additional cost of accommodation in order to deliver services and training.

Confirmation of Order / Course Registration 

All customers will receive a confirmation of their registration via e-mail when payment is received by payment into the nominated account for Kiwi First Aid Ltd. 

Registration is not confirmed until payment has been made and prerequisites required (if any) are verified, account terms met and a confirmation letter is received. (Sent Via Email).

A contact form submitted, onsite request form submitted or an email request sent is not a course registration.

Attendee Numbers

If making a private group booking, all courses require a minimum of 8 persons. Unless otherwise arranged with Kiwi First Aid Ltd.


Payment Terms

Payment terms are strictly pay prior to the course date, except where a commercial account has been approved, payment is then required 20th of the month following the date of the course.

Kiwi First Aid Ltd payment options include credit card/debit card payment via the website, or direct credit into our nominated bank account.

Online Payment

We accept payment for purchases made through the Kiwi First Aid website via Visa and Master Card and American Express credit cards. All charges are made in New Zealand dollars and include GST.  We charge your credit card at the time of your purchase via secure payment system. This is a secure payment gateway and security certificate verified for your protection.

Direct Credit

By registering for a course using the direct credit option, course registration will remain a request only until registration is made.  For popular courses it is recommended that payment is made promptly as paid registrations will be given priority.

On Account

To enable a payment on account, you must have a credit account with Kiwi First Aid Ltd accepted prior to the registration of a course.  If you register for a course on account, without a verified account number your course registration will remain a request only until full payment is received.  Once full payment is received, the registration will be confirmed.

Account holders will be invoiced prior to the delivery of the course and payment terms and prices are based on prior arrangements with management.

Please contact Kiwi First Aid if you wish to apply for a credit account. Please do not be offended if this is not made available to you.

Cheque Fee

A cheque processing fee of $0.50 will need to be added to the total cost of your account if you are paying by business cheque.  Personal cheques are not accepted by Kiwi First Aid Ltd, unless to prepay a course, service or product, and it clears prior to delivery of such.

Bank Account Details

If you would like to make a payment for a course(s), services, or product by direct credit please use the following account details:

Bank: Kiwi Bank NZ

Account Name: Kiwi First Aid

Account Number: 38-9017-0401928-00

Please include your booking reference number as the reference for the payment. Thank you.

Cancellation Policy

Kiwi First Aid Ltd operates a strict Postponement and Cancellation policy.  Notice of a cancellation or request for postponement must be made in writing to kiwifirstaid@outlook.co.nz. 


Should a customer wish to postpone or cancel attendance on a training course, 5 working days’ notice is required prior to the course date. 

The following fees are applicable on notice:

  1. Public Courses - Any resource materials sent.

  2. Onsite Courses - Any pre-course costs for materials, trainer travel and accommodation expenses for on-site training will not be refunded if paid in advance or these costs invoiced to account holders.

  • Where notice is given less than 5 working days and 2 working days before the course start date, 50% of the total course fee is refundable.

  • Any postponements or cancellations given with less than 2 working days’ notice will result in full course fees (100%) being charged.

All course registrations require a minimum of 5 working days’ notice prior to the delivery date of the course you are confirmed to be attending, via the sending of a confirmation letter from  via post or email.

Kiwi First Aid Ltd Directed Course Cancellation Policy

From time to time Kiwi First Aid Ltd will need to reschedule a course or cancel a course.  This may be due to trainer availability (sickness bereavement etc…), venue availability or low course attendance for example.


Kiwi First Aid will Endeavour to deliver the course in the first instance with course cancellation a last resort.

While we do our very best to provide a minimum of 48 hours’ notice, from time to time the notice may be as little as 24 hours.

We will arrange for an alternative time and date for attendance and where you are not able to attend a full refund or payments for the course is provided.


Where a start time for a training course is provided, this is the actual start time. Times are given to ensure that the learning required for the course can be delivered in the time specified.

Kiwi First Aid Ltd Trainers have the right to refuse entry to any attendee to a course that is already underway and the standard cancellation policy applies (see cancellation policy above).

Course Pre-Requisites

There are minimum pre-requisites for Kiwi First Aid Ltd courses.  These are specified on the information pages. 

The standard pre-requisites for each course are available on the course information sheets, website and are specified on your course confirmation letter.

Standard Pre-requisite for all Kiwi First Aid Ltd courses required to meet NZQA specifications:

  • Applicants must be 16 years of age or over

  • Applicants for whom English is a second language must meet IELTS (or equivalent) Level 5.0 (General Training). Proof of this will be required

More specifically trainees will need to be able to perform the following:

  • Literacy and Numeracy Course Requirements

Kiwi First Aid Ltd training courses will require learners to be able to:

Read training, assessment and workplace documentation that contains specialised and academic language (e.g. Course Study Guide, PowerPoint presentation, Assessment Task Booklet, organisation policies and procedures, workplace signs and symbols, relevant legislation)

  • Complete forms and write short sentences and in some instances, more complex paragraph statements to reflect learning

  • Listen to and respond to spoken instructions

  • Participate in conversations using specialised language

English Language Requirements

The skills and knowledge trained will be assessed against national recognised competency standards.  This is the highest level of assessment and demands assessment candidates to prove their competency against all criteria in the national standard.  In order to verify competency, participants must have English language skills that are sufficient for them to actively participate in the course. 

For people who do not have English as their first language, the level of English language skills required is equivalent to an International English Language Testing System (IELTS) score of 5.0 (General Training) or equivalent. Evidence of this may be required if the trainer is not confident of their English language.

Reader/Writer and Translation Requirements

Not all courses are eligible for reader writer or translator assistance, this is due to some courses requiring the trainee to communicate written and verbally to a standard that can be understood by others. If you require assistance you need to contact Kiwi First Aid Ltd directly to confirm eligibility, before booking a course.

A Note on Booking on Behalf of the Trainee

If you are making an online booking on behalf of someone, then you agree that all pre-requisite conditions are met including all minimum pre-requisites and by agreeing to these terms and conditions, as responsible for providing proof of eligibility of a trainee to attend a course.

Important: Where Pre-requisites Are Not Met

If it is determined by the Trainer or other Kiwi First Aid Ltd Staff  that the trainee attending the course does not meet the stated pre-requisite for the course, then standard cancellation policies will apply.

  • Where notice is given less than 5 working days and 2 working days before the course start date, 50% of the total course fee is refundable.

  • Any postponements or cancellations given with less than 2 working days’ notice will result in full course fees (100%) being charged.

The trainee will be refused training on the day and will not be able to be rebooked until the pre-requisite criteria has been met and proof has been provided. 

Course Materials and Required Reading

Course material will contain pre-course reading and in some instances course assessments.  Please ensure that and any assessment is completed prior to the course start.  This is to ensure You have sufficient knowledge and will be able to complete the required assessments.


It is the responsibility of the purchaser of the service to distribute the learning material to the course attendee’s prior to the delivery of the course, in a time frame to allow attendee’s to complete the required reading and pre-learn assessments.  Courses that include required reading and / or assessment are specified in the confirmation letters.


Once you have paid for your course you will be sent course material. 

Course Numbers

Course numbers are specified as a minimum and a maximum on the information pages to enable the delivery of a course.

Minimum: Number of attendees required to ensure the delivery of a course.

Maximum: A strict number of attendees as specified in industry standards for a delivery of a particular programme or Units Standard.  This can also be in consideration of safety of trainers and attendees. Kiwi First Aid Ltd will NOT allow additional attendee’s where a maximum is shown.


Kiwi First Aid Ltd's policy is to provide only the best trainers with industry expertise and experience.  Trainers are both employees of Kiwi First Aid Ltd or Contractors to Kiwi First Aid Ltd.  Your course could be delivered by either. Contractors are representatives of Kiwi First Aid Ltd, are delivering Kiwi First Aid Ltd approved course material and are subject to the same moderations and assessments of their training as employees, to ensure quality of delivery.


Emails, Newsletters and Reminders

Kiwi First Aid Ltd may send you emails relating to products purchased, transactions and other activities on the website, and for promoting and marketing other Kiwi First Aid Ltd products and services to you including new courses, notifications or specials on offer.  Kiwi First Aid Ltd may also send regular electronic newsletters to customers.  Newsletters will contain clear and obvious instructions on how you can unsubscribe from the mailing list.  If you do not wish to receive these electronic emails, please contact us to have your name removed.  Where a course requires a refresher is completed in the future, these will be notified to you directly via mail, email, txt or phone.


Except where we have expressly accepted responsibility to you under these Terms, you will keep us protected against any legal action taken against us and pay us any costs, losses or expenses we incur in connection with your use of our website, services, training course or products sales or any failure by you to comply with these Terms.


We reserve the sole discretion, without notice, to terminate your account and ability to use Kiwi First Aid Ltd services or use our website services, if we believe that you have breached these Terms and Conditions.  We may also in our sole discretion and without notice to You, stop providing some or all of the product and/or services or the Kiwi First Aid Ltd website as a whole.  Any termination by Us under this term will not affect any rights or responsibilities which are intended to continue, or come into force after that time.

Intellectual Property Rights

Kiwi First Aid (and Kiwi First Aid Ltd suppliers as the case may be) own all proprietary and intellectual property rights on and in the Kiwi First Aid Ltd website (including text, content, graphics, logos, images, icons) and the software and architecture forming Kiwi First Aid Ltd product, services and the website.  You may not without our prior written permission, in any form or by any means copy, reproduce, adapt, display, distribute, publish or create derivative works from any part of the Kiwi First Aid Ltd Website; or commercialise, copy, or on-sell any information, or items obtained from any part of the Kiwi First Aid Ltd website.


Every effort is made to ensure that the information contained in this website is accurate to the best of Kiwi First Aid Ltd's knowledge. Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Kiwi First Aid Ltd makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Kiwi First Aid Ltd be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.

General Terms

In the event of a dispute arising in relation to these Terms and Conditions, the New Zealand courts will have non-exclusive jurisdiction over such a dispute. If we do not exercise or enforce any right available to us under these Terms, this does not constitute a waiver by us of those rights. We may transfer this agreement or any benefit or obligation of this agreement to any person without notice to you.  You may not transfer any benefit or obligation to any other person without our written consent.  Each part of these Terms is separately binding.  If for any reason any part cannot be relied on, all other parts remain binding.

Privacy Act 1993

If You are an individual, You have rights under the Privacy Act 1993 to access information held by Us, and to request the correction of such personal information. In respect of such personal information, You:

  • Authorise Us to obtain personal information about You, via Your Registration Form and Your use of Kiwi First Aid Ltd and Our Services.

  • Authorise Us to use Your personal information for direct marketing and promotional activities, research and development purposes, identity verification, and otherwise in respect of the provision of Our Services to You.

  • Agree that further notification to You of the purpose of the collection of Your personal information is unnecessary and non-compliance with the requirements of Principle 3 of the Privacy Act 1993 is authorised.


The material featured on this site is the copyright of Kiwi First Aid Ltd unless otherwise indicated. It may not be reproduced in any format or medium, for use in commercial, non-commercial or informational purposes, without prior written consent from Kiwi First Aid Ltd. This is also subject to the material being reproduced accurately and not used in a misleading context. Where any of the copyright items on this site are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce copyright protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. For any other proposed use of the material on this site, please contact the Kiwi  First Aid Ltd. Explain how and why you wish to use the materials. Please include your name, organisation, telephone number and email address.

Names, images, and logos

The names, images, and logos identifying Kiwi First Aid Ltd and any of its subsidiaries and third parties and their information, products, and services, are proprietary marks of Kiwi First Aid Ltd or third parties. If you have linked to the Kiwi First Aid Ltd website you may not use the logo in conjunction with the link unless you have received prior permission to do so and you use the logo supplied. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to Kiwi First Aid Ltd. Explain how and why you wish to use our logo. Please include your name, organisation, telephone number, and email address.

Linking to the website

We encourage linking to our website in context and regularly review these.  If you wish to share information on Social Media sites.  We encourage this. However, by linking to this content, it remains subject to the terms and conditions as specified.

External links on the website

We are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages or the organisations that provide links to our website.

Website owner information

Kiwi First Aid Ltd

24A Skerman Street


New Zealand

P: 0800 691 782

E: kiwifirstaid@outlook.co.nz

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